Chloé Totebag

Some customer demanded a stronger bag due to the load it carry, while some more concern about the style they want to impress, and others concern about usability which could be used over and over again. Since every customer demand something different if not entirely, there’s no used for such price list.

We encourage you to have a legal copyright of the product and the rights to distribute such product. If we found out that you’re not rightful owner and in attempt of counterfeiting by using Chloé Totebag as the third-party, we will stop our service instantly without prior notice. Chloé don’t support counterfeit.

In ideal conditions, first we need a concept. Either you give us input, or we try to analyze and give you options. Then we need your FA files “Final Artwork” soft copy in high resolution possible.

We accept any design files you’re comfortable with, so don’t worry.

We suggest that to have your design prepared before you contact us. Without the design finalize, you would have trouble selecting which concept to be used.

As far as minor editing such as moving picture or changing color, we could help you. As for more than that, we cannot.

Yes we could! we have a large selection of sample bags that could help you for your references. Just contact us and we'll be at your door step.

Yes, although it would take us longer time to analyze, and in some cases, few testing were needed to know the exact material used. We might not always get the exact same material, but we always come up with 90% accuracy. Unless you’re an expert, you couldn’t tell the difference.

Yes, you will get as many confirm sample as you like but only after you approve the Quote.
In case of cancellation, you will be charge for the confirm sample.

As we speak, Chloé could produce up to 5.000 pcs* per day. As we grow rapidly year by year, our production quantity has improved. Please don’t hesitate to contact us at ask.us[a]chloetotebag.co.id for a more detail information.

We accept any methods payment for local customer using IDR.

For overseas customer, We accept USD as your payment.

This happen because either you’re a first timer or you are under MOQ.

Yes! only if you don't any bad track record or other problem that resulting a delayed payment payment from the first purchase.

10% taxes is a law issued by indonesia government as a consumption taxes. Either your and individual representing a company,
we still have to charge you 10% taxes for consumption.

For MOQ, we usually give 2 weeks delivery time policy. Delivery time may vary depend on the season.

We deliver to all over Indonesia. For Jabodetabek (Jakarta, Bogor, Depok, Tangerang and Bekasi) area will be free of charge. While other area, we will deliver them using a third party delivery service. Additional cost will be charge separately.

Unfortunately, no. for all overseas customers, we only accepted EXW. Means that our goods are propose without any cost included. Delivering goods to your forwarding agent will be arranged with no additional charge.

Please do tell us, we will replace it with no additional charge.
No question asks!

Please do tell us, we will replace it with no additional charge.
No question asks!

Please do tell us, we will replace it with no additional charge.
No question asks!

Due to the nature material, it will cause problem when in contact with Water and Sunlight.

Chloé held no responsibility regarding how the product is being treated after being delivered to the customer.
We suggest that a smaller quantity place on next order or place storage with dehumidifiers and blocking sunlight will greatly help.

This matter would happen if the pack is staked properly (if it's polyester material)
on the other hand, the 100% cotton will crumpled anyway ,such behavior of the material.

Chloé held no responsibility regarding this matter.